We began the building process with Norm when living overseas. He was the only builder to contact us personally within a very short time over the phone. Norm made us feel at ease immediately face to face and supported our vision on the plans we had drawn with great enthusiasm.
Suppliers also spoke very highly of working with Norm which gave us confidence that we had chosen the right builder.
We felt that above all else, Norm is well organised and has enormous attention to detail. We always felt supported when making choices and in particular, Norm and Michelle gave honest opinions as to what they felt would work well and what could perhaps be a better choice for our home.
Once Norm began the job, it felt to us that is went very quickly and smoothly. His building team onsite were exceptionally polite and we really enjoyed the interaction with them.
Each time we were onsite during the build, you could literally feel how much effort Norm had personally poured into building our home.
The weekly update via email made us feel part of the team and brought us up to speed with where we were at and what to expect the following week. The admin team is well organised and a pleasure to deal with.
Handover was significantly earlier than expected and the walk through with Norm and Michelle was thoughtful and considered. There was a lot of information presented in a simple way which gave us great confidence to move in.
We would recommend him to anyone who wishes to build in and around Bundaberg.
