Why Is Customer Service from Builders Important?

customer service

Building a home is not for the faint at heart.

There are lot of difficult decisions to be made, and the stress can be unbearable. However, an experienced custom home builder with excellent customer service will ease your worries and turn a stressful situation into an exciting experience.

Customer service from your home builder can go a long way. You’re not just building a home together but you’re also building a relationship. It doesn’t stop once your new home is complete, either. Excellent customer service extends well past the building process and creates lifelong relationships between you and the builders.

Great custom home builders do much more than just build—they create experiences. Here’s just a few of the ways that choosing a quality custom builder with excellent customer service skills, like Norm Wales Constructions, can be beneficial.

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Reduced Anxiety

Face it: decision making causes anxiety. When uncertainty thrives, and major decisions are plentiful, stress skyrockets. Anxious homebuyers can turn angry, confrontational, combative, or just overwhelmed. That’s where customer service comes in.  A professional builder knows how to combat these anxious feelings and make buyers feel calm and collected throughout the build, so they can make informed decisions.


A builder with excellent customer service skills does everything they can to build trust and keep buyers happy. It’s more than just a skill set, it’s a character trait. A trusting relationship is built by smoothly solving problems and delays that may occur and speaking to customers on a level playing field. A builder should put you at ease throughout the process, and that can only be accomplished with a sense of trust.

7 Things You Must Know Before Designing a New Home


The best thing about quality customer service from home builders is knowing they care about you. They treat each new home as if it was their own, so overall satisfaction is guaranteed. After the build, the customer service continues. From warranty work to handyman repairs, a quality builder will commit to the relationship and home you built together. Norm Wales Constructions prides themselves on being “your builder for life,” and our professional team will work with you far beyond move in day to keep you  satisfied.

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Click Hear to find out The 7 Things you must ask before signing your building contract

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Norm Wales

Norm’s discipline continued as he excelled in his trade, gaining valuable experience that enabled him to begin his own building company. With a philosophy of constant improvement, Norm developed processes for every aspect of his business.
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