Why You Should Never Trust A Builder Who Doesn’t Call Back.
Have you made a phone call to a builder, left a message or sent an email and are still waiting for a reply??? There is nothing more frustrating than people not returning your call or messages. Whether you get a call back from a builder says a lot about how they run their business and how you will be treated. Your time is valuable, and you would be more likely to have a smooth home building experience with someone who responds quickly to your enquiry.
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Anyone who communicates promptly is one who efficiently returns phone calls, messages and emails. This is the least you should expect from a builder. Unfortunately, some builders have poor communication skills. Calling someone back is not hard to do and just simply good manners!
You would speculate that if the builder that hasn’t returned your call would also show poor communication skills with potential clients and also with contractors/staff on the building site. This can result in an unorganised job site and make your experience of building a new home not so enjoyable. Poor communication can lead to delays, errors and turn what is meant to be a stress-free and exciting experience into an exhausting stressful nightmare.
One of the substantial reasons why builders do not get back to you is that they are operating blind with no systems or organisational structures in place. Builders who take the time to run a tight business with organisational systems in place are far more likely to do a good job building your home. The days are gone where you were able to run a well organised building company with a diary alone. It’s not that hard to make a note to call someone back or to structure part of the working week devoting time to write quotes and discussing upcoming jobs with potential clients. These are the signs of an organised builder and one that you should look for to build your new home.
How can you ensure that your building experience is not going to be a nightmare? Do your best to look for a builder who has proven communication systems in place. Systems that allow the client to keep well informed at all times. A system that allows you to keep track of every discussion, selection, variation and cost.
What could happen if you choose a builder with is a poor communicator? There are a number of things that may arise if you choose a builder who doesn’t communicate effectively.
An unenjoyable building experience
Building a home is one of the biggest investments that you will make, both financially and emotionally. You deserve to be kept informed right throughout the building process. When you are kept informed of what is happening, then you will feel more comfortable and are able to sit back, relax and enjoy the experience. Pick a builder who is bad at communicator then expect to be kept in the dark with what is happening on your home and be prepared to not hear from your builder for extended periods of time.
During the building process a builder will be aware that there may be changes made by the client along the way. These variation requests and changes need to be communicated to the relevant tradespeople to ensure they are completed as you the client envisaged. A builder who communicates effectively will have systems in place to ensure these changes are recorded, approved and communicated effectively to ensure that misunderstanding is not made. Communication systems ensure that conversations are tracked and recorded to ensure nothing is ever missed and that your home is completed on time.
Blowing your budget
Effective systems of communication enable you to keep track of your budget throughout the entire build. You do not want to see a surprise on the final invoice, something that disorganised builders are renowned for. Engaging with a builder who uses project management systems you are able to view all costs along the way, minimising any surprises or budget blowouts!
You could end up with this unfinished home, that is why you can never trust a builder that does not call back.