FAQs

Once a week is the bare minimum of direct contact we provide during the construction phase – we encourage you to meet with us as often as possible to ensure that all aspects of the job are going correctly. The best results are achieved when we work together toward a common goal – in this case a beautiful new home, shed or deck.

We use our professional judgement, earned over our many years in the industry, to carefully screen any contractors involved in the project we are undertaking for you.

We have built trusting relationships with some great contractors out there, and have also learned how to detect and avoid the not-so-great ones.

If there’s anyone you’d like to recommend, let us know – if not, we’re happy to find the right people for the job.

Yes, depending on the size of the project.

A deposit will be necessary for us to arrange for the draftsperson to distill your vision into functional, realistic plans. We assure you that the cost of doing this is more than worth it in the long term.

We have select draftspeople we work with on our projects, all of whom come highly regarded and have great track records.

You can rest assured knowing that your new plans or any modifications made to existing plans are being seen to by capable professionals. Whatever the field, we only work with the best.

All aspects of your project are covered in your detailed quote, including materials, expected man-hours, allowances, and sub-contractors.

Any fees beyond this, such as drafting and design, are covered prior to or on top of the approved quote. In instances of fewer materials, hours or the like being involved, refunds will be given.

For further details, please refer to your Master Builders Contract.

On average, without any delays or changes, the drafting, planning, assessment and testing phase of the project will take upward of 4 weeks.

The key thing to note is, as we said, that this time period is dependent on there being no excess changes at this point in time. Nothing at this stage is finalised until you have settled on what exactly is being built.

There is no absolute when it comes to this question. What we can say is that on average, without any delays and under normal circumstances, it can take anywhere from 12 to 14 weeks to complete the construction phase of any new home project.

If there are any delays due to weather or other unforeseen problems, we will do all we can to make up for lost time without any loss of quality or efficiency.