Builders And Customer Service


Building a home is not easy, there are a lot of difficult decisions to be made and the stress can be a nightmare. Therefore, going with a Custom Home Builder with great customer service will ease your worries and turn an intense situation into an exciting experience.

Customer service from your builder can go a long way. You’re not just building a home together but you’re also building a relationship. It won’t stop once your new home is complete either. Excellent customer service extends well past the building process and creates lifelong relationships between you and the builders.

Professional Custom Home Builders do a lot more than just build – they create experiences. Here’s just a few of the ways that choosing a Professional Custom Builder with excellent customer service skills, like Norm Wales Constructions can be beneficial.

Click this link for more helpful information

Reduced Anxiety

Face it: Decision making causes anxiety, when uncertainty thrives and major decisions are plentiful, stress skyrockets. Anxious homebuyers can turn angry, confrontational, combative or just overwhelmed. That’s where customer service comes in, a professional builder knows how to combat these anxious thoughts and feelings making the buyer feel calm and collected throughout the build.


A builder with excellent customer service skills does everything in their power to build trust and keep buyers happy. Not only is it a skillset, it’s a character trait. A trusting relationship is created by smooth problem/delay solving solutions that may occur and speaking to customers on a level playing field. A builder should put you at ease throughout the process and that can only be accomplished with a sense of trust.

7 Things You Must Know Before Designing a New Home


The best thing about quality customer service from home builders is knowing they care about you. They treat each new home as if it was their own, so overall satisfaction is guaranteed. After the build, the customer service continues. From warranty work to handyman repairs, a quality builder will commit to the relationship and home you build together. Norm Wales Constructions prides themselves on being “your builder for life,” and our professional team will work with you far beyond move in day to keep you satisfied.

Click here to find out the 7 Things you must ask before signing your building contract

Avatar photo

Norm Wales

Norm’s discipline continued as he excelled in his trade, gaining valuable experience that enabled him to begin his own building company. With a philosophy of constant improvement, Norm developed processes for every aspect of his business.
Scroll to Top
Call Now Button