Such an Amazing start to our journeyRetirement plan in action, we purchased a great block only a 10min walk from the beach. Block secured and land Title received- we now needed a local builder to take on the task to build our new home, with the added challenge, we live a four-and-a-half-hour drive away from our newly purchased block.We Googled local builders and called a couple that reviewed well, leaving answer phone messages to call back when available. We weren’t expecting any replies as it was a Sunday – then a few minutes later Norm Wales, of Norm Wales Constructions sent me a text apologising for missing the call and would call back in 10mins. We were amazed.Sure enough, 10 mins later Norm was calling back- and straight after that initial call with Norm- we both knew that this was the Builder that was going to bring our retirement plan to life. So passionate, knowledgeable and professional. It was just the way he made us feel, easy, in making one of the biggest decisions of our life, entrusting someone with our life savings, to realise our dream, which we had worked so hard for.Norm scheduled a meeting to discuss our plans, our must haves, our maybes and the outline of our Custom design home began to form. This was great- Someone that was actually listening to what we had to say (a rare quality these days) yet offering advice and options along the way that could save us money and keep us close to our budget.My wife drew up a plan of our Custom home and after a few adjustments and tweaks with some great advice from Norm and from Draughtsman, Peter Arnold, our Custom- build- home- drawing-plan was finalised and signed. The great communication and rapid responses from Norm’s Team are outstanding. This really is Customer Centric at its best.The amazing journey just keeps getting better - We have just completed the selection process organised and scheduled by Michelle Wales, upbeat, positive, always happy and supportive.We were really excited - we had meetings with the Cabinet maker (exceptional), The Flooring Company, The Tiling company, Appliance suppliers, Tapware & bathroom Supplier, doors windows, paints etc to make all our selections- and each and every one of them, made us feel special, gave great advice and were so helpful. This was shaping into a great experience indeed.From these selection appointments with each supplier, I picked up on one of Norms secrets of success- Set the bar high and surround yourself with great people, who are talented, great at their jobs and completely Customer focused, and they will take you there.Another thing I noted from all the Suppliers- they all mentioned the high bench mark Norm sets for them and his expectations for them to deliver to his set schedules – You can easily see from the outset how super-organised and passionate Norm is - and I completely believe -He builds every home as if it were his own.After our selections were made, Michelle was quick to follow up with all her suppliers and send us the adjusted building contract with rebates and variances from our selections, followed by the schedule of works for our new Custom home. If you want great communication, rapid responses and ACTION, Norm Wales Construction is way out in front.At a time when people are so quick to moan and complain- I really want everyone to know of the great experience we are having to date with the Norm Wales Team - I want to shout from the roof top that’s not built yet, what an amazing journey we have started on and we can’t wait for the rest of the ride, the slab gets started next month- the very foundation of our dreams.Bring it on Norm Wales, we feel truly blessed, we found the best!James & Pia Masonread more
From the beginning of our building process our ideas were taken on board from Norm and his team. They met our agreed upon timelines which made for a seamless transition from start to finish. Each stage was completed to a high quality standard which made our dream home feel like a reality. All of the admin team were polite and responded to emails in an appropriate time frame. Couldn’t recommend Norm and his team enough for other first time builders.read more
We've been doing renovations for many years and are now retired and decided to go with Norm Wales Constructions for our FOREVER home.Together with everyone on Norms team we have successfully moved into our small but beautiful home as promised, on time. Every trade we found had pride and patience in making every detail of our home perfect.Going to miss the day-to-day interaction with the tradies but are so glad to be in our home and out of the caravan.We would highly recommend Norm Wales Constructions and would like to thank everyone involved.Mark & Andreeread more
We have undertaken a new house build in one of the most difficult periods in history, which includes the COVID 19 pandemic, an associated rise in demand for builders in many areas and frequent material cost increases.Having built six years ago, with a large volume builder on the Sunshine Coast, we found it a refreshing experience to deal with Norm Wales Constructions, where service is on a more personalised level.When we walked into Norm’s office in January 2021 to discuss a potential project at Moore Park Beach there was an immediate interest in what we wanted to build and our desired timeframe for completion. The team was always friendly and welcoming throughout our build, despite us sometimes showing our stress.Things that left a big impression on us included:• Weekly email updates on building progress;• Dealing directly with the company’s owners;• Willingness of the builder to answer any concerns promptly;• A team of approachable and competent trades-people;• Flexibility in project management to ensure completion was not delayed, with handover occurring eight days prior to the anticipated date.We have no hesitation in recommending Norm Wales Constructions to anyone who is contemplating building a new home, particularly if you want open communication with your builder.Ian & Lynda BloomerDecember 2021read more
Norm and Michelle have been great to work with from start to finish. We needed a custom designed home in a certain timeframe and Norm was 100% up front and on the ball from the first phone call. We have never built a new home before so we didn't know what we were doing, but Norm guided us through the process expertly. From suppliers to trades people, everyone we dealt with during the process was friendly, professional and very good at what they do. Everyone says "the devil is in the detail" and "the detail" is what Norm and his team do best. Every stage was delivered on time and on budget, and the final product was flawless.read more
I feel very grateful that I chose Norm Wales Constructions to build my new home this year.Initially, although I was very excited, I was also very apprehensive about building a brand new home by myself.Norm and his very experienced team guided me through the whole process step and step in a very organised, friendly. positive family oriented environment. They have every single step whether big or small of the building procedure and process from design, plans, planning,council communication, drafting, soil testing, sourcing materials, choosing products and colours, meeting contractors, communication, all set out and organised to a tee for you so everything in the build just flows along beautifully. Nothing was ever too much trouble and they kindly answered my thousand and one often ridiculous questions for which I am eternally grateful.Norm and the team kept me abreast of everything that was happening on the build. I felt included at all times. Several times during the build I was invited to the house to meet contractors and look at progress which was very reassuring and exciting.My home is now finished and I was presented with the keys to my beautiful new home two weeks ago. All workmanship in the house is immaculate and everything is as requested and promised. I highly recommend Norm Wales Constructions . I am a very happy, grateful and thankful new homeowner.Thankyou so very much to Norm, Michelle, Peter and team, and all contractors associated with Norm Wales Constructions in Bundaberg.read more
After phoning a number of builders regarding my bathroom upgrade, and finding none were interested, I phoned Norm Wales Constructions,and hit pay dirt. Norm came round a couple of days later and assured me that no job was too big, or more importantly, too small. I outlined my vision, he suggested a couple of tweaks, and with plans drawn we signed a contract.What a pleasure to work with such an organized builder. We went away in our caravan and came home to a beautiful new bathroom, the stuff of my dreams.Thank you Norm. The finish is superb. I couldn’t be happier. And my huge new vanity, by Master Cabinets, has me admiring it every time I walk past.Joan Hiscock.read more
We decided to build our holiday home at Woodgate Beach with Norm Wales Construction after meeting with two builders and we felt Norm was the right person for the job.From our first meeting we then moved to signing a contract and progressing with the building. The building process was stress free and we were kept up to date with weekly progress reports. These progress reports where a great benefit to us as we were in Brisbane for most of the process only being on site three times during the build.A major concern to us was if we could get the house finished before Christmas and as I am sitting on the deck writing this Testimonial, Norm and his team stuck to a difficult schedule to enable us to enjoy our beautiful new beach house over Christmas.We would like to thank Norm, his team and subcontractors for the quality of work and attention to detail and providing us with a product they should all be proud of.Tim & Carol Laneread more
Our build with Norm Wales ConstructionsMy wife and I have visited Woodgate many times over the years and finally got the opportunity to purchase a block of land. The next step was to find a quality builder. We spoke to several builders including Norm Wales Constructions.It started with a phone call to Norm and then a visit to his office. We sat down with Norm and discussed what we were hoping to achieve on our block and we were not disappointed. We asked Norm if he would come to Woodgate to see if everything we wanted to achieve was possible, he was more than happy to. Norm developed a layout that took into account the best use of our land to get our dream home/shed and of course our budget. We loved it.We were given a schedule for the build and every date was met. Norm's professionalism and attention to detail was top notch.Norm's employees and sub contractors were second to none. We were able to talk to Norm anytime to discuss any enquiry we had big or small and it was never a problem to give us as much time as we needed. All the trades that worked on our house were very polite and courteous and were more than happy to give any advice we asked of them.Having worked in construction myself as a tradie for 40 odd years, I know quality finishes and we certainly have quality finishes that I believe are second to none.The best decision we have made with regard to building a home was to build with Norm Wales Constructions and highly recommend if anyone wanting to build in Woodgate/Bundaberg or surrounding areas we don't think you could do better. We all know building and planning can be stressful, but we can honestly say we avoided all that due to Norm delivering on all of his promises. On final inspection we could not find fault on anything.Thanks to Norm and his quality team we have our dream home in Woodgate. Thank you all for your class act.Very satisfied customersFrank and Noeleneread more
We found Norm Wales Constructions to be extremely helpful in guiding us through the process of building a granny flat.The subcontractors used were excellent and the quality of the product is second to none.We wouldn't hesitate to recommend Norm and his team.read more
We would like to take this opportunity to let anyone who may be looking for a quality builder, how very thankful we are for choosing Norm Wales Constructions to build our custom home. From our very first visit with Norm and Peter in their Bundaberg office, we knew they were the right builders for us.As our build began, and with us living on site, it was a great thing to see how organized and professional we knew this was going to be handled. Ryan, Ash, and Fingers were a true delight to have onsite everyday as they were very committed to pleasing both us and Norm with their outstanding skills workmanship. A big shout out to the boys for their all round people skills and hard work. Well done!! With Norm at the helm our dream home was under way and nothing was too much to ask.Norm is a master at of resourcefulness and organization with everything running smoothly and on time, with weekly emails of progress and what would be happening in the following week, we were on track as well. Norm was always one step ahead and followed our thought process as he understood our ideas perfectly.Every subcontractor was at the top of their game and the attention to detail was simply amazing. Thank you Norm for looking after us with all your heart in the job. Well done!We have been in our beautiful custom built home for about 2 months now and with only a couple small issues, Norm is onto it the day we call him organizing things to be sorted out without any worry. Aftercare has been top shelf and is an important part of the whole build. We have a home like no other and we have Norm and his team to thank.Together we have climbed a mountain and are now standing on top with the home of our dreams, built perfectly, for us, on time, on budget, by the best group of builders your money can buy.Thank you Norm for your ongoing care, attention to detail, high standards, and for allowing us to be able to say.... Norm Wales built our home!It’s been a wonderful journeySincerely,Daryl and Rebeccaread more
When we were thinking of building a new house, we weren’t sure who we were going to use, so whilst researching local builders and designs etc, we came across Norm Wales Constructions. My wife and I had our own design and so I sent him a quick email to ask for some information. Later that day Norm called me and we had a good discussion about our expectations, so a few months later we bought a vacant block, and started the process with Norm and his team. We had built a new home in W.A with a large company and once we signed the contract, that was it until handover. It was very different with Norm wales, we were made to feel a part of the process, we were treated with respect, and he was very understanding of our needs and ideas. We had constant updates on progress, and had walk throughs at every stage with the trades people. Norms scheduling of trades was exceptionally good, and all the trades people were polite, helpful and of the highest standards.I could call Norm at any time and discuss things, including changes we wanted. He always had the time to speak with me and answer my emails. I could always contact the office and speak with Peter, he too was always helpful and reassuring.The house itself is exceptionally well built, faultless in fact, which is a credit to the trades people, the team, and of course to Norm. We can unreservedly recommend Norm Wales Constructions. He has built us a lovely home.read more
As a supplier of Norm Wales Construction we are very proud to say that we are associated with Norm and his team. Norm is extremely professional in what he does and in regards to organising deliveries etc is the best I have even worked with. Would highly recommend to anyoneread more
