Thinking about building? Read this first!

Here is what our clients have to say:

Norm Wales Constructions Pty Ltd works with you to create something wondrous. Nothing has been achieved unless we have done justice to your plans. In keeping with our dedication to excellence, we are proud to have built ourselves a reputation for exquisite workmanship and committed customer service.

Below is just some of the heart-warming feedback our clients have left for us:

Daryl & Bec Lumsden

We would like to take this opportunity to let anyone who may be looking for a quality builder, how very thankful we are for choosing Norm Wales Constructions to build our custom home. From our very first visit with Norm and Peter in their Bundaberg office, we knew they were the right builders for us.

As our build began, and with us living on site, it was a great thing to see how organized and professional we knew this was going to be handled. Ryan, Ash, and Fingers were a true delight to have onsite everyday as they were very committed to pleasing both us and Norm with their outstanding skills  workmanship. A big shout out to the boys for their all round people skills and hard work. Well done!! With Norm at the helm our dream home was under way and nothing was too much to ask.

Norm is a master at of resourcefulness and organization with everything running smoothly and on time, with weekly emails of progress and what would be happening in the following week, we were on track as well. Norm was always one step ahead and followed our thought process as he understood our ideas perfectly.

Every subcontractor was at the top of their game and the attention to detail was simply amazing. Thank you Norm for looking after us with all your heart in the job. Well done!

We have been in our beautiful custom built home for about 2 months now and with only a couple small issues, Norm is onto it the day we call him organizing things to be sorted out without any worry. Aftercare has been top shelf and is an important part of the whole build. We have a home like no other and we have Norm and his team to thank.

Together we have climbed a mountain and are now standing on top with the home of our dreams, built perfectly, for us, on time, on budget, by the best group of builders your money can buy.

Thank you Norm for your ongoing care, attention to detail, high standards, and for allowing us to be able to say …….Norm Wales built our home!

It’s been a wonderful journey!

Brian & Janita Carpenter

When we were thinking of building a new house, we weren’t sure who we were going to use, so whilst researching local builders and designs etc, we came across Norm Wales Constructions.

My wife and I had our own design and so I sent him a quick email to ask for some information. Later that day Norm called me and we had a good discussion about our expectations, so a few months later we bought a vacant block, and started the process with Norm and his team.

We had built a new home in W.A with a large company and once we signed the contract, that was it until handover. It was very different with Norm wales, we were made to feel a part of the process, we were treated with respect, and he was very understanding of our needs and ideas. We had constant updates on progress, and had walk throughs at every stage with the trades people. Norms scheduling of trades was exceptionally good, and all the trades people were polite, helpful and of the highest standards.

I could call Norm at any time and discuss things, including changes we wanted. He always had the time to speak with me and answer my emails. I could always contact the office and speak with Peter, he too was always helpful and reassuring.

The house itself is exceptionally well built, faultless in fact, which is a credit to the trades people, the team, and of course to Norm.

We can unreservedly recommend Norm Wales Constructions. He has built us a lovely home.

Julie and Alan

My wife and I were new to the Bundaberg area. With us previously having built 5 houses we were aware of the stress involved in building a home. Selecting Norm Wales Constructions to build our new home by the ocean was one of the best decisions we have made. After visiting other builders in the Bundaberg area who were reasonably good, Norm stood out in the crowd.

Norm’s professionalism, attention to detail and organisational skills were very impressive from start to finish making this the best build we have experienced, with no stress or sleepless nights.

Norm was so easy to get along with. Nothing was a problem. He looked at our ideas and our budget for our new home and was more than willing to spend as much time with us as necessary to ensure  those ideas were translated into a plan that we were happy with. As he says, as long as you are happy with your new home, that is what is important to me. Norm was always available to personally answer any questions that arose. He was always ready to listen to our ideas and give us genuine advice. He is a hands on builder, working on site to ensure everything is done correctly.

Norm is backed up by a team of real professionals from Peter in the office through to every tradesperson working on the job, all of whom we found to be very polite, courteous and obliging. Norm’s good reputation is at stake so perfection is the key.

Being in business ourselves for 35 years, it was a real pleasure to work with Norm thoughout the build. Everything was booked in with precision and ran like clockwork. We built a two storey home. Due to Norm’s efficiency, from excavating the land to moving in was only 4 months.

We have heard people say that Norm is pedantic. What a great quality to have. No short cuts taken. ­Everything was done the way it should be. He includes qood quality fittings with generous allowances.

On completion Norm personally does a walk through with you to ensure you are thoroughly happy and everything is completed to your satisfaction. We could not pick one thing. On top of that, he came in under budget.

Norm will not compromise and his good name and the numerous awards he has won proves that.

If you are a local or new to the area, don’t take our word for it, give Norm a call. You will be so glad you did.

Cheryl & Ray

“We would like to thank you for building our extension, from day one you were professional and everything was done without delay. We are really happy with the design and finished structure. It suited our existing home and blended in effortlessly with our needs. We were very happy with the whole project as it was on time and within budget, all the tradesman/contractors work ethic and finished result were exceptional. We have no hesitation in recommending you to everyone that asks for a builder.”

Jodi & John

“We found Norm Wales easy & helpful to work with on our new home from start to finish. The over all quality of the home was pleasing, unlike some other private/commercial construction companies that cut corners on things like tapware & sinks for example – no plastic tapware or sinks with Norm Wales Constructions! When the building application was passed by council, Norm was very well organised with every stage of construction which helped immensly as we lived 4 1/2 hours away and delt with him mostly over the phone. We would definitely build with Norm again and recommend him to anyone else who is wanting a quality built home.”

Jason & Jasmin Piper

“Building a home can be a daunting experience especially your first home, that is why we wanted to be sure with the person we chose to do the job.

When we started looking for a builder we went to 7 different builders and building companies and sat down with all of them and went through the process of looking through all they had to offer us, most of the people wespoke to were just sales people working for the builder and it just felt very fake like they were trying to sell us a product instead of building a home for us. That is why after speaking with Norm and seeing the quality of his own homes we felt a lot more relaxed and very confident that the person talking to us and that was going to build our house would be there through the whole process, and we were not wrong.

Unfortunately for us our dealings with the developer of our block of land was a bad one taking over a year of fighting with solicitors and court to get our land which Norm Wales stuck with us through the whole thing trying to help with whatever he was able to. Once we got our block then it was all up to Norm, it was smooth sailing from there right from the start from when we sat down with our plan for our house and he showed us in the contract exactly what we were getting for the money we were able to spend.

Also even items we were not able to buy Norm wouldn’t want us to compromise on getting what we wanted he would then call up the supplier to discuss a better deal or a better price for us. Our house was built in 3 months and 2 weeks and never seemed like anything was ever rushed just very efficient organisational skills on Norm’s part. As we discussed with Norm about our house anything we wanted to do whether it be use our own subbies or change certain parts of the house Norm was always happy to help not like some of the other builders we spoke to it was their way and that was it, also all the subbies that Norm uses are all really great blokes and we still use them for any extras we need done around the house…

…So we would definately without question recommend Norm Wales” Constructions to anyone building or renovating a house because like they say building is a stressfull and painful experience and I won’t lie it was stressfull building our first home but with Norm he made it go so smooth and we didn’t have a single problem or hick up or stoppage so it defiantly wasn’t painful.”

Ryan & Elyce Cronin

“We built with Norm around 6 months ago and this was our first time building a new home.

We did a lot of pricing around town through local builders and even out-of-towners and in the end Norm was very competitive in his price.

Building your first home is a very difficult process. There are a lot of things to think about throughout the build. My wife and I changed our minds quite a few times. With each change that we made Norm was very helpful by getting quotes and information on the adjustments promptly so there was no delay in the build time. Norm and his whole team were very approachable throughout the whole process. We were always involved in the decision making.

We were very impressed with the build time, especially considering our family of 4 moved in with my parents while our home was being built. Even though our home was built quickly there were no corners cut and everything was done to Norm’s high quality standards.

Since moving into our home we had a water pump fail on Christmas Eve. As soon as we called Norm we had a new pump installed within the hour. It’s reassuring to know that even though the job is complete we can always rely on Norm if we have any problems or concerns.

A massive thank you to the whole team at Norm Wales Constructions!”

Vicki & Peter Grills

“We have a very solid, unusual and striking house built at Innes Park by Norm Wales Constructions Pty Ltd in 2014. We were new to building a home, having only renovated previously and it was a long journey. However, we found Norm and his team were patient, punctual and polite. We asked for some specially crafted features that Norm’s team was able to interpret and build. Norm was also honest in feedback and gave us a practical focus to make the look we wanted workable. We often receive positive comments from neighbours and other builders about the solid structure and pad, which we feel confident would starve off any cyclone or adverse conditions we get beach side. The end product speaks for itself and we have a beautiful beach house that is very enjoyable to live in.”

Giuseppe & Carol

“Whilst this was our first build, we were quite specific on what we wanted and we found it very easy to talk to Norm, he worked with us by suggesting ideas and he made all the steps in the process clear for us.  From inception, he met us at the site to talk through the building process, the quote was clear in its inclusions / exclusions and optional upgrades.  Verbal discussions on changes were emailed for both parties’ clarity or if missed, he honoured consensus agreements in those discussions in the right spirit which was refreshing.  This fostered the right builder / client relationship with respect to any curve balls we experienced during the build – we had confidence or trust level that he was being honest and would do the right thing from our perspective.

Being our first build, we were also quite excited to be a part of it and it was a comfortable process touching base at the site almost daily to review progress, provide feedback if required and interact with the team.  All the tradespeople were very accommodating and did a great job at what they did especially with some of the more fiddly stone work that came off exactly as we had hoped and looks amazing.  The standard list of inclusions allowed for the build were of a high quality and the use of the local suppliers, allowed us to get the tactile experience in seeing what we were going to get, substitute or swap concepts as required.  Tile choice is always a challenge in knowing what can work and how it will look in real life when everything is installed.  The local team were always very patient and helpful and sample tiles were invaluable in knowing that we would get the look we were after.

We were extremely happy with the build timeline and the quality of finish of our new family home and is a testament to Norm Wales Construction personnel and his committed team of associated tradespeople – thanks guys!”